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Need help?
Find quick answers to your questions about shipping, payments, and delivery.
How long does delivery take?
Orders are typically dispatched within 1 working day after payment confirmation.
- Austria: Delivery takes 2-5 working days.
- Germany & International: Delivery typically takes 2-7 working days.
What are the shipping costs?
Shipping costs depend on your location and order value:
- Austria: Shipping is €5.90, or FREE for orders over €99
- Germany: Shipping is €8.90, or FREE for orders over €130
- Other EU Countries: Shipping is €13.99 (Minimum order value: €150)
What payment methods can I use?
We accept secure online payments via VISA, Mastercard, or PayPal. All transactions are secured by Stripe, and no extra commission is charged for card payments.
Can I return a product?
Yes, you can return items within 14 days of delivery.
- Condition: Products must be unopened, unused, and untested.
- Refund: Delivery charges are generally non-refundable unless the item was damaged or incorrect.
What should I do if my order is damaged or incorrect?
If you receive a damaged package or the wrong products, please notify us within 48 hours of receipt. You can contact us at contact@ikanailshop.at or call +43 0660 302 2543 for assistance.